Contact
Feature request? Bug report? Send it over and help improve TradeMetric.
Use this page to request features, report bugs, and share workflow ideas without hunting for the right place to send them.
- Feature requests welcome
- Bug reports welcome
- More support channels will be added soon
- No uploads happen automatically
How to help reproduce the problem faster
The more clearly a problem is described, the faster it can be reproduced and fixed. You do not need technical language to send a useful report.
- What they were trying to do
- What they expected to happen
- What actually happened instead
- Which tier/app they were using (Recorder, Cutter + Player, or Complete)
- Optional screenshot or short clip if they want to share one
The forms below open in a pop-up and guide the report details step by step, so it is easy to send a clear issue report or feature request.
Simple, direct communication
Practical feedback is welcome. Small issues are worth reporting, and good suggestions help shape the product.
- No need to know technical terms to report a problem
- Feature ideas can be rough - even a short description helps
- Sharing files is optional and always the trader's choice
- Nothing is sent from the software automatically
Contact options
Easy ways to reach TradeMetric
You can use the options below to see how support and feedback will work, and additional contact channels will be added here.
Best for new ideas, workflow improvements, and "it would be amazing if..." requests.
Best for crashes, broken actions, wrong output, playback issues, and trial/download problems.
A direct support email address will appear here for longer messages and follow-up.
support@trademetricA community chat link will appear here for quick back-and-forth support.
Community LinkOpen the form when you are ready
The request and bug report forms open in a pop-up so the page stays clean while browsing support details. Choose a form to start when needed.
- Opens without leaving the page
- Same form layout, tuned for request or bug report mode
- Live submission can be connected later without redesigning this page
What happens after someone reaches out?
This section shows the kind of support expectations users can expect. Response times and support process details can be added here when the contact system goes live.
- Feature requests are reviewed for usefulness, frequency, and implementation effort
- Bug reports are prioritized by severity and how many users they affect
- If more info is needed, users can be contacted through the channel they choose
- Release notes / changelog links can be added here later
Privacy reminder for support
TradeMetric does not collect or upload your trading files automatically. If you share a spreadsheet, screenshot, or video clip for troubleshooting, you choose exactly what to send and how to send it.
Keep exploring
See pricing, workflow, and what each tier includes
Users can jump from support questions back into plan comparison and product details without losing context.